The role of legitimacy and reputation judgments in users’ selection of service providers on sharing economy platforms - Rennes School of Business
Article Dans Une Revue Information and Management Année : 2021

The role of legitimacy and reputation judgments in users’ selection of service providers on sharing economy platforms

Résumé

Information systems literature suggests that reputation is the main judgment form that captures user-related information online. Drawing on social judgment literature, we contend that a user's online characteristics and past actions are not all reputation-based, but also legitimacy-based, and that transaction stake determines whether users will use reputation or legitimacy judgment to evaluate other users. Using Airbnb, we show that level of stake in a transaction determines the judgment form (reputation or legitimacy) that guests resort to when evaluating a host. Moreover, we find that providing extensive information on a host to potential guests in low-stake transactions is counterproductive.
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hal-03412788 , version 1 (16-10-2023)

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Yann Truong, Claire-Lise Ackermann, Richard Klink. The role of legitimacy and reputation judgments in users’ selection of service providers on sharing economy platforms. Information and Management, 2021, 58 (8), pp.103529. ⟨10.1016/j.im.2021.103529⟩. ⟨hal-03412788⟩
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